CW -- Internet Order History in a loop?
I've changed my mind on installing a couple of items I purchased from CW over the past couple of months and want to get a return authorization. I ordered both items I want to return on the same order...
Forum Discussion
Dakota98 wrote:
Marketing 101
Make it easy for the consumer to buy...... we now have your money !!!
Make it difficult to return...... we still have your money !!!
Upon becoming frustrated....... you, hopefully will give up & we can keep the money
Listen, I don't want to beat up on CW -- business is business. But I do agree that the return policy isn't what I had hoped for.
I purchased a "universal" stove burner cover earlier this year. Wanted to add more counter space and this seems like the right item. The dimensions seemed to fit perfectly in the advertisement. Unfortunately, the stove cover didn't fit -- there's an oven vent cover permanently afixed to the countertop behind the stove so there's no way to mount the "universal" cover.
I paid $15 for shipping that cover to me and CW was going to charge me another $15 to return the item. It's a $50 cover. I gave the cover to a friend instead of returning it.
Apparently, if I had ordered the item through the Camping World Call Center instead of the website, I would not have been charged the $15 for the return fee (per the Customer Service Rep you have to call to get the return authorization).
Live and learn, I guess.
