CW Malfunctions
Hello All, I have some questions for the CW folks. To give you some history, DW and I purchased a 2008 MH from a CW sight unseen because we were in Germany (ARMY Wounded Warrior) with plans to return...
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I was in Germany when getting ready to transition out of the Army. I am still in the Army on terminal leave. This is why I started the process to buy it sight un seen. Now nothing was final until we picked it up though.
It has to do with trust.I always liked CW and trusted that they would do the right thing. The rest of the story.
During the walk though the tech told me that the leveling system did not work in manual mode, but a electric board was ordered for it. Everyone we talked to at CW at that time agreed we would return in a week or two and have it installed. So, we went on a shake down trip. No one from CW contacted us for two weeks, so DW called the Parts DEPT only to find out the part that was ordered was cancelled. Then we got the run around with no one knows why and no one wanted to talk to us. We finally talked to the store manager after threatening to get JAG involved and having CW black listed.
The manager told us the part just needed calibrated and it was done before we picked it up? I said then why didn't someone show me how to use it? and why did everyone at CW let me to believe the part was on order and I would return? so he found a used part that would work and we went to have it installed.
The MH ran good up until 20 miles from CW. The check engine light would come on when I crested some hills, but would go off. I asked the tech if someone could look at it, he said they only have one chassis guy and he's busy. I had the board installed and was shown how to use it. When I left CW the MH did not want to run. It kept stalling. I was low on fuel so I made it to a gas station and put some fuel in it. It acted the same so in limped it back to cw.
I know everything mechanical can break but we only had this for 3 weeks. When we returned,we sat in CW for 4 hours. We found the service manager in his office with two girls and his feet up on the desk. when my DW approached him he got defensive, saying we broke the MH. It is now in the hands of a Cummings mechanic outside of CW.
As far as me being a wounded warrior, The MH is my home. It was to be a life style change with less stress and anxiety. I am a mechanic but, I am unable to crawl under and on top of vehicles anymore. this does bother me having to depend on someones word that things are right.
It has to do with trust.I always liked CW and trusted that they would do the right thing. The rest of the story.
During the walk though the tech told me that the leveling system did not work in manual mode, but a electric board was ordered for it. Everyone we talked to at CW at that time agreed we would return in a week or two and have it installed. So, we went on a shake down trip. No one from CW contacted us for two weeks, so DW called the Parts DEPT only to find out the part that was ordered was cancelled. Then we got the run around with no one knows why and no one wanted to talk to us. We finally talked to the store manager after threatening to get JAG involved and having CW black listed.
The manager told us the part just needed calibrated and it was done before we picked it up? I said then why didn't someone show me how to use it? and why did everyone at CW let me to believe the part was on order and I would return? so he found a used part that would work and we went to have it installed.
The MH ran good up until 20 miles from CW. The check engine light would come on when I crested some hills, but would go off. I asked the tech if someone could look at it, he said they only have one chassis guy and he's busy. I had the board installed and was shown how to use it. When I left CW the MH did not want to run. It kept stalling. I was low on fuel so I made it to a gas station and put some fuel in it. It acted the same so in limped it back to cw.
I know everything mechanical can break but we only had this for 3 weeks. When we returned,we sat in CW for 4 hours. We found the service manager in his office with two girls and his feet up on the desk. when my DW approached him he got defensive, saying we broke the MH. It is now in the hands of a Cummings mechanic outside of CW.
As far as me being a wounded warrior, The MH is my home. It was to be a life style change with less stress and anxiety. I am a mechanic but, I am unable to crawl under and on top of vehicles anymore. this does bother me having to depend on someones word that things are right.
