Dear Marcus: Why a lack of goods on shelves

wbwood, We have called ahead to Woodvillage CW before for a item. They looked item up, said yes we have it in stock, then get to the store, later the same day, they looked up item, computer said yes in stock, but guess what? No its not in the stock room. They say sorry, would you like us to call the Wilsonville store and see if they have it? Or we can order it for you.
And this has happened to us 3x at Woodvillage, that's why we do NOT go there anymore.