Desire for more specific CampingWorld shipping information
I appreciate the CampingWorld free shipping policy for GoodSam members. That helps make CampingWorld more competitive with Amazon.
One thing that I realized when ordering the new GoodSam GPS this week is how spoiled I am by the Amazon ordering process. I wish that CampingWorld offered a little more information when ordering.
Specifically, when I ordered the GPS this week, I knew it was in stock but I know nothing else in terms of when to expect to receive the item. CampingWorld doesn't provide any indication of when it will ship. Contrast that to Amazon where as part of the ordering process, I am told the exact date or date range to expect the delivery. I also know from Amazon that those delivery dates are based on ordering the product by x:xx pm today. Wait until tomorrow and I know my dates will shift by a day.
In searching for a general policy about when items ship from CW based on the ordering day (I. E., ships within 2 business days if ordered by 1pm EST) and I don't find any commitment on that.
If I am looking to stock up on dewinterizing supplies or supplies for a trip, if I am uncertain about when I'll receive my order I am much more likely to shift that spending to somewhere like Amazon where I know with precision when I'll receive my order. With CW if I don't order with lots of time to spare I feel like I risking not getting my stuff in time because of the uncertainty with CW.
This is really a perception issue more than anything. I am not asking for a quicker shipping process necessarily just more transparent communication about what to expect.
One thing that I realized when ordering the new GoodSam GPS this week is how spoiled I am by the Amazon ordering process. I wish that CampingWorld offered a little more information when ordering.
Specifically, when I ordered the GPS this week, I knew it was in stock but I know nothing else in terms of when to expect to receive the item. CampingWorld doesn't provide any indication of when it will ship. Contrast that to Amazon where as part of the ordering process, I am told the exact date or date range to expect the delivery. I also know from Amazon that those delivery dates are based on ordering the product by x:xx pm today. Wait until tomorrow and I know my dates will shift by a day.
In searching for a general policy about when items ship from CW based on the ordering day (I. E., ships within 2 business days if ordered by 1pm EST) and I don't find any commitment on that.
If I am looking to stock up on dewinterizing supplies or supplies for a trip, if I am uncertain about when I'll receive my order I am much more likely to shift that spending to somewhere like Amazon where I know with precision when I'll receive my order. With CW if I don't order with lots of time to spare I feel like I risking not getting my stuff in time because of the uncertainty with CW.
This is really a perception issue more than anything. I am not asking for a quicker shipping process necessarily just more transparent communication about what to expect.
