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Dave_H_M's avatar
Dave_H_M
Explorer II
Mar 16, 2016

Did I Get Hacked?

DW got an email from a friend she knew and it stated to effect that attached is a document that you asked for. DW scratched her head and hit open on the attachment. nothing was there. She emailed the lady and got a reply back that the lady did not even send the email.

Later DW was going to do some work on her Sam's Club site. In the ID process she got a message to close the browser immediately. She did so.

I ran a Malware bites scan and quarantined 4 PUP's. followed by an avast scan that did not identify and viruses.

What are the odds now of using this computer for financial work without problems?

I told her fo5r the time being to shut the computer down and then use the wifi via the ISP modem to do financial work with her tablet.

Suggestions?

19 Replies

  • As a rule, never open an email attachment that you are not specifically expecting from a trusted source. This is how some of the biggest hacks, including the Target breach apparently happened. An employee of a Target contractor opened an email attachment which contained a keylogger rootkit. The malware was subsequently able to capture the contractor's Target login credentials, which allowed hackers a doorway into their corporate servers.

    AV would not necessarily stop it as there are so many variants of zero-day malware, and the user essentially gave permission to install it. As an aside, this would likely not have happened if using a non-admin account without install privileges on a PC.

    The two most common malicious malware contained in email attachments are keyloggers and ransomware. Both extremely dangerous. With new cryptoware now using a delay tactic before it actually encrypts files and demands a ransom. Both on PC and Macs.

    I would do as suggested, and backup all key files. And do not use the computer until it has been thoroughly cleaned by multiple AV applications. Though note that security experts state they would not use any system which has been infected by "known" malware, as they cannot trust malware has been completely removed. Especially, where rootkits are involved.

    Best practices would be to thoroughly wipe the drive and reinstall from a clean system image.
  • might also be scareware. i just fixed a friends computer hit with one of these.

    see http://www.kadansky.com/files/newsletters/2015/2015_08_31.html
    fir example of scareware
  • Let's see if your AV program is working. I think your email program should have warned you. Gmail does. It should have marked it spam.
  • As I recall malwarebytes has been working on anti ransom software and a beta version #5 is currently available. It's not incorporated into their std product. Worth a look.
  • Good advice
    Disconnect from the internet connection
    And backup your files/documents and pictures
    Do NOT do a whole drive backup... Do NOT backup the infection
  • In three days you will find out. Put all files you absolutely need on a thumb drive. Do not leave it in the computer. Chances are high you have been hit with the Ransomware virus.
  • Any time you get an e-mail that looks suspicious or "funny", click on the name of the sender to get a detail of the e-mail address, even if that name is familiar. Often the e-mail address is not the address of the name appearing on the e-mail.

    Can't help with what to do now.

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