I have two HR-24s that I updated a couple of days ago and it worked fine. I have been down with a migraine so I have not personally tested to see if the update solves the reset issue.
I found a more detailed descrition on how to force an update:
Reset your DVR
· You can start to download software once an active signal feed is achieved.
· When the “Hello welcome your DIRECTV receiver is starting up” blue screen appears, Press 0-2-4-6-8 on the remote while pointing at the receiver.
· You should see a status bar indicating “New software found” Version (xxxx).
· Once a software update begins, wait until the download completes. DO NOT UNPLUG the receiver as this could corrupt the software and damage the receiver.
· If you do not force a software update download, the receiver will eventually receive the cue to download software. If the software download starts, allow the software to download and the receiver to reboot. Do not unplug or reset the receiver.
