DirecTV Genie Smart Search and East/West Coast Channels
I just got done with a chat with DirecTV Support and it seems I am the first to report an issue with the Genie DVR and what they call the "Network Package." For those not familiar, this package is popular for full-timers since they may seldom be in their local zip code and not able to get their local network channels.
While both the east and west coast network channels show up in my Guide, if I use the Smart Search feature, programs on any of these channels will not be included in the search results. It will only search cable channels and the network channel in my "local" zip code.
I can record the east/west network channels if I hit the record button in the Guide, and that is great, but I have long used and liked the Smart Search feature. The technician was going to put in a trouble ticket, so hopefully it will eventually be fixed.
If you are a DirecTV customer with Genie and the Network Package, you may want to see if you are similarly limited. If so, let DirecTV know so maybe the priority will get elevated.
While both the east and west coast network channels show up in my Guide, if I use the Smart Search feature, programs on any of these channels will not be included in the search results. It will only search cable channels and the network channel in my "local" zip code.
I can record the east/west network channels if I hit the record button in the Guide, and that is great, but I have long used and liked the Smart Search feature. The technician was going to put in a trouble ticket, so hopefully it will eventually be fixed.
If you are a DirecTV customer with Genie and the Network Package, you may want to see if you are similarly limited. If so, let DirecTV know so maybe the priority will get elevated.
