ok thanks to those who have replied.
Update - using the links provided above, I was able to "force" the DVR to go into Software update mode by pushing the front red button on the DVR and then entering 0 2 4 6 8 on the remote. This time, the software did show updating percentages and did reach 100% complete. That is progress.
Downside is the software version and date did not change - still reads version 0x97f Jun 20th at 4:08 p.m. I guess I'll see what happens tomorrow morning.
As for not receiving Sats 99 & 103, I don't need to receive those since I am only going for Standard definition. only 101 is needed for SD.
I'm still reluctant to take the time to have a tech sent out to look at a system that is basically functioning correctly. We are leaving here on Saturday for 10 days.
I may have to reconsider getting a tech once we are going to be in one place for a few days again.
It does receive all the programming that I want so, it isn't so much a problem as it is a puzzle that I would like to figure out.