DirecTV

Question

For everyone having issues with DirecYV and the horrible software associated with GenieI or GenieII here are a couple of contacts to complain.
This email address is for the Office of the President DirecTV
Pr1080@att.com
This phone number is for a lady who says she is in the office of the President
Phone number
208 914 2535.
I have been told its going to take 4 to 6 months to fix the horrible software.
Seems their engineers are too dumb to figure out how to go back 4 updates to one that actually worked pretty good until they can get their act together.
Maybe if they get enough complaints they will figure it out.

bill_satellite · Answer

What kind of issues?  What's not happening or is happening?  Use my Genie (HR54) everyday and have no issues.

donn0128 · Answer

Recordedrograms freeze and,the only way to restart them is a hard reset. Program unreliable. Recorded programs dont show up or disappear for days on end. Thats just the start.
Direct is aware of the problems, but refuses to fix them, or claims its going to take months to resolve.

pirate1 · Answer

Recordings not showing up HR-44.  Have to reset daily.  No temporary fix works.  Complain to the FCC.

bill_satellite · Answer

Guess I am lucky.  I have never seen any such issues.  I do have the HR54 so maybe that's why.

belgique · Answer

Happens to us all the time since the roll out of the "new" interface. Recorded programs will be there one minute and the next they are gone. Have to reset to get them back. Deleting a program throws you back somewhere obscure in the List.

Forum Discussion

DirecTV

About RV Must Haves

Related Content

directv dish

Directv

DirecTV

DirecTV dropping DNS

Directv