Yeah, happened to me last weekend. Normally just use MyDish app but had to call in to get one receiver of the 2 we have onboard pinged. Surprisingly it took about 15 minutes for them to wake up bedroom receiver, my DW had to go without her bedroom TV for a day as we thought our automated dome was just being finicky. They explained their app and online issues were due to their systems being hacked, they apologized profusely and thanked me for our patience. Wouldn't have noticed as Hopper and Joey receivers working fine at home, they indicated they did not know when app or online systems would return to normal.