Dish network local programming
I have the tailgater from dish network and I love it. My only problem I have is getting my local networks changed when traveling. I have to call dish and tell them where I am at to get the major net...
Forum Discussion
My experience with Dish "RV Service" is disappointing and frustrating. Half the reps don't know what that means. The other half are willing to change my "service address" to get "local channels" but 80% of the time they fail to do it.
I have to ask again, and the second rep always says the first rep changed my service address but did not ALSO change my local channels. So I always tell them exactly what to do, both steps, using their terminology. Still, they screw it up more often than not.
On average it takes me 30 to 45 minutes each time, because each time they claim to have changed my local channels they say I must restart the receiver, which takes 10 to 15 minutes (reboot, antenna relocates satellites, local guide is downloaded) before I can see if the channels are actually changed. One time this trip it took 2 hours for Dish to do it right. One time it took "only" 20 minutes, with an agent continually asking me for info I already had provided.
Then, even after the local channels change, the receiver does not have current local programming so the DVR can't record per the guide for the first few hours until the receiver updates the guide. There are many notions of how to force the guide to update but none of them seem to do it reliably.
One tip: If providing the address of the RV park, always include the Space # (as if it is an apartment number). Before I started doing this, the Dish agent would fumble around for 20 minutes then declare that the address was not acceptable because it belonged to someone else. Once I realized the problem was other Dish users in the same RV park, I started including my Space #.
It's too bad the Dish marketing people who slickly promote the RV service do not also assure that Dish agents and technology can smoothly provide it.
I have to ask again, and the second rep always says the first rep changed my service address but did not ALSO change my local channels. So I always tell them exactly what to do, both steps, using their terminology. Still, they screw it up more often than not.
On average it takes me 30 to 45 minutes each time, because each time they claim to have changed my local channels they say I must restart the receiver, which takes 10 to 15 minutes (reboot, antenna relocates satellites, local guide is downloaded) before I can see if the channels are actually changed. One time this trip it took 2 hours for Dish to do it right. One time it took "only" 20 minutes, with an agent continually asking me for info I already had provided.
Then, even after the local channels change, the receiver does not have current local programming so the DVR can't record per the guide for the first few hours until the receiver updates the guide. There are many notions of how to force the guide to update but none of them seem to do it reliably.
One tip: If providing the address of the RV park, always include the Space # (as if it is an apartment number). Before I started doing this, the Dish agent would fumble around for 20 minutes then declare that the address was not acceptable because it belonged to someone else. Once I realized the problem was other Dish users in the same RV park, I started including my Space #.
It's too bad the Dish marketing people who slickly promote the RV service do not also assure that Dish agents and technology can smoothly provide it.
