Dish "pay as you Go" problems

I have had Pay-as-you-Go for several years. I agree that they do not consistently know what to do when disconnecting service. Call back and ask to speak to someone in the "Loyalty Department". They are essentially the supervisors of the people you talk to initially. You do not have to pay to restart your service and, indeed, the balance of the month you have not used stays in your account. Mine does for months at a time without issues. There have been occasions when I called to "Disconnect" service that the CS person had no idea what I was saying. In that case I always ask to speak to someone in Loyalty and always get good service and have always gotten someone who understood English. Good luck.