Dish Turnoff, On Confusing

rk911 wrote:

5thwheeleroldman wrote:
I have dish in the RV and just turn it off or on when going on RV trips.

It seems when I call in to turn it off, the response is completely different each time. Sometimes, they say to just turn it off, no further monthly charges. Sometimes they say $5/mo maintenance fee with arguments about insurance, etc. This last time they said they could only put me on their lowest programming fee; $21.70/mo. I finally just told them to cancel my service and I would simply reapply before going on my next RV trip (probably 4 months from now).

It's like every time I call in to turn off the service, I'm talking to a completely different company. Any ideas?

yes. we're also on DISH. most of the cust. support people you will encounter are not aware of or have no experience with RV accounts. that accounts for the variety of answers you've received. there used to be a separate RV accounts phone number but that was discontinued a while back.

here's what we do. first, if you haven't done so create an online account with DISH. that will minimize your contact with DISH.

next, if you have your account set to auto-pay each month remove that option from your account. you can either pay your bill via your online account or by phone without human contact.

when you're ready to turn off your account simply stop paying your bill. you'll get email reminders but you can safely ignore them. when it's time to re-start you may have to call and speak to a CSR as your online acct access may be suspended due to inactivity. simply tell them you are in an RV and want to reactivate your account. that's it.

for residential accounts DISH allows customers to "suspend" their accounts for up to 8-months in each calendar year. as RV'ers we own our equipment and we are month-to-month, no 2yr contract.