What dip switch setting are you using? Where are you located? Are you sure you have the receiver (only 1 receiver, I assume) connected to the MAIN output from the dome? Remember that only 1 receiver can control the movement of the antenna between the 3 satellites and the 2nd receiver will be limited to watching programming coming from the same satellite selected by the master receiver. Both receiver must be connected, one at a time, to the antenna using the MAIN coax output and both must show the SW64 switch when the Check Switch is performed properly. After that, they can be connected to separate coax cables (no splitters allowed) coming directly from the dome. The 1 receiver connected to the coax coming from the MAIN output on the dome will be the master receiver and the only receiver that will get any programming any time. The 2nd receiver will get any programming coming from the same satellite.