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Thunder_Mountai's avatar
Thunder_Mountai
Explorer II
Nov 07, 2014

email from Home Depot explains rash of scam/spam emails

Since the data breech at Home Depot was discussed here before. I thought I would post this email received today. It explains why I have recently experienced a huge increase in scam and spam emails. Those type of emails have jumped from less than five a day to sometimes 20 or more per day.

We've decided not to do any more business with Home Depot unless we have no other choices.

Dear Valued Customer,

The Home Depot has discovered that a file containing your email address may have been taken during the payment card breach we announced in September. The file contained email addresses, but it did not contain passwords, payment card information, or other sensitive personal information. We apologize for this incident and for the inconvenience and frustration this may cause you.

In all likelihood this event will not impact you, but we recommend that you be on the alert for phony emails requesting personal or sensitive information. If you have any questions or would like additional information on how to protect yourself from email scams, please visit our website or call 1-800-HOMEDEPOT.

Again, we apologize for the frustration and inconvenience this incident may have caused. Thank you for your continued support.

Sincerely,

The Home Depot

19 Replies

  • It can happen to any retailer. The key is knowing when not to reply to ema requests for personal data. I never respond to any email where I don't personally know the sender.
  • Gdetrailer wrote:
    Thunder Mountain wrote:
    Since the data breech at Home Depot was discussed here before. I thought I would post this email received today. It explains why I have recently experienced a huge increase in scam and spam emails. Those type of emails have jumped from less than five a day to sometimes 20 or more per day.

    We've decided not to do any more business with Home Depot unless we have no other choices.

    Dear Valued Customer,

    The Home Depot has discovered that a file containing your email address may have been taken during the payment card breach we announced in September. The file contained email addresses, but it did not contain passwords, payment card information, or other sensitive personal information. We apologize for this incident and for the inconvenience and frustration this may cause you.

    In all likelihood this event will not impact you, but we recommend that you be on the alert for phony emails requesting personal or sensitive information. If you have any questions or would like additional information on how to protect yourself from email scams, please visit our website or call 1-800-HOMEDEPOT.

    Again, we apologize for the frustration and inconvenience this incident may have caused. Thank you for your continued support.

    Sincerely,

    The Home Depot


    You DO realize that no brick and mortar store desperately NEEDS your email address to do business with you? PERIOD.

    I never give brick and mortar stores my phone number or email address, it is not needed.

    You are a victim of MARKETING PLOYS from Home Depot, they use those register for a gift or money things on the back of the receipts as a way of gathering market data on YOUR purchasing habits..

    Those special member cards that are supposed to help you "track" your purchases and help it make it easy to return or manage the warranty are the very same thing. Just a new twist on getting people to voluntarily give them marketing info.

    I do shop at Home Depot and Lowes, they do not and will never get my email or phone number from me.. I personally do not wish to wade through hundreds of emails or phone calls from the stores I purchase from.

    People simply do not get it,


    I think the reason my email got stolen was because I had ordered flooring for my RV from Home Depot via online.
  • Thunder Mountain wrote:
    Since the data breech at Home Depot was discussed here before. I thought I would post this email received today. It explains why I have recently experienced a huge increase in scam and spam emails. Those type of emails have jumped from less than five a day to sometimes 20 or more per day.

    We've decided not to do any more business with Home Depot unless we have no other choices.

    Dear Valued Customer,

    The Home Depot has discovered that a file containing your email address may have been taken during the payment card breach we announced in September. The file contained email addresses, but it did not contain passwords, payment card information, or other sensitive personal information. We apologize for this incident and for the inconvenience and frustration this may cause you.

    In all likelihood this event will not impact you, but we recommend that you be on the alert for phony emails requesting personal or sensitive information. If you have any questions or would like additional information on how to protect yourself from email scams, please visit our website or call 1-800-HOMEDEPOT.

    Again, we apologize for the frustration and inconvenience this incident may have caused. Thank you for your continued support.

    Sincerely,

    The Home Depot


    You DO realize that no brick and mortar store desperately NEEDS your email address to do business with you? PERIOD.

    I never give brick and mortar stores my phone number or email address, it is not needed.

    You are a victim of MARKETING PLOYS from Home Depot, they use those register for a gift or money things on the back of the receipts as a way of gathering market data on YOUR purchasing habits..

    Those special member cards that are supposed to help you "track" your purchases and help it make it easy to return or manage the warranty are the very same thing. Just a new twist on getting people to voluntarily give them marketing info.

    I do shop at Home Depot and Lowes, they do not and will never get my email or phone number from me.. I personally do not wish to wade through hundreds of emails or phone calls from the stores I purchase from.

    People simply do not get it,
  • Thunder Mountain wrote:
    korbe wrote:
    We had the inconvenience of having to replace one of our cards from the Home Depot situation, but it never occurred to me to stop shopping there.


    I would have rather had to replace my HD card than have to think about changing an email address that I've had for twenty years!
    Not me. I would much rather change my e-mail address from time to time. Starting with a clean slate of contacts is good housekeeping and helps to remain anonymous and secure, although nothing on the internet is fool proof.
  • If your plan is to not do business with a business that has been hacked, you are going to have a very short list of those you will do business with.

    There are only two kinds of businesses.

    Those who have been hacked, and those who don't know they have been hacked.
  • It is a shame that hackers have to hurt business by doing illegal things.... It is also a shame that we as consumers further punish those same business by not shopping there because of their bad fortune.. It sounds to me like that is hurting an innocent victim ....??? Just my 2 cents is all....
  • guess we are going to have to go back to the mom and pop stores to do business with. the hackers don't seem to bother with them.
  • korbe wrote:
    We had the inconvenience of having to replace one of our cards from the Home Depot situation, but it never occurred to me to stop shopping there.


    I would have rather had to replace my HD card than have to think about changing an email address that I've had for twenty years!
  • We had the inconvenience of having to replace one of our cards from the Home Depot situation, but it never occurred to me to stop shopping there.

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