Forum Discussion
Gdetrailer
Jul 25, 2022Explorer III
enblethen wrote:
If you have a multimeter, check for somewhere around 48-volts DC. Best to test at the protector on the outside of the house. Old style proctors have a fuse in the protector.
OP said in their original post that they do have dial tone, therefore they WILL have on hook of 48V or so..
The 48V can exist without the presence of the DSL carrier since the DSL carrier is a modulated frequency that is duplexed or superimposed on the 48V just like the analog voice modulates on top of the 48V..
It isn't up to the OP to troubleshoot the PhoCos line. But, the OP can try bypassing their homes wiring by using a extension wire from the PhoCos demarc box on the outside of their home and connect the modem directly to that box. If no DSL, then the home wiring is not the issue. But I suspect because they do have analog dial tone their homes wiring is in good working order.
One call to the PhoCos technical support should get them a new DSL modem if the modem is bad (a possible item) or the PhoCo will check their equipment and connections and fix the problem on their end if it is not the modem. The call is free although might get tired of the on hold music after a while.
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