Frustrated with Amazon service
I recently posted about a problem with a Kindle Fire HD.Some of you responded with suggestions.Nothing worked.here's the problem. When it comes on it asks for a parental control password which it never did before.And it won't let me go any farther.
I went online and read about Kindle problems and how to fix them.I tried typing in any password 8 times.Then a message should come up asking if you wanted to reset the device,Well I can type it in 100 times and nothing happens.I also tried holding the off button for 20 seconds then turning it back on.Nothing.Called amazon twice.All you get is some guy from India who reads off a piece of paper.After the first try,Amazon sent a message asking if they resolved my problem which they didn't.They told me to try again.Same results.I told they guy I talked to that I needed a higher level of help than he could offer.He said there was no other level.That is the problem.They need someone who can work around this problem instead of reading off a piece of paper. I called Best Buy where I bought it and they told me to do the same things.Don't have clue what to do now.I have a device that is only a year old that we can't use.
I went online and read about Kindle problems and how to fix them.I tried typing in any password 8 times.Then a message should come up asking if you wanted to reset the device,Well I can type it in 100 times and nothing happens.I also tried holding the off button for 20 seconds then turning it back on.Nothing.Called amazon twice.All you get is some guy from India who reads off a piece of paper.After the first try,Amazon sent a message asking if they resolved my problem which they didn't.They told me to try again.Same results.I told they guy I talked to that I needed a higher level of help than he could offer.He said there was no other level.That is the problem.They need someone who can work around this problem instead of reading off a piece of paper. I called Best Buy where I bought it and they told me to do the same things.Don't have clue what to do now.I have a device that is only a year old that we can't use.
