Forum Discussion
cardinal_pilot
Jun 16, 2013Explorer
I sent Garmin an email"
Category Or Device: RV 760
Problem Description: I ordered the RV760 on your website and received an acknowledgement: Order Grand Total: $245.81 USD Received at: June 15, 2013 7:57:38 AM CDT Order #: 101119734606 Quantity Price Each RV 760LMT 010-01168-00 1 $219.99 USD $399.99 USD Save $180.00 Subtotal $219.99 USD Shipping $8.00 USD Estimated Tax $17.82 USD Order Total $245.81 USD Delivery Message Most deliveries will arrive within 2-5 business days of order receipt however, it can sometimes take longer. If your order does not arrive within this timeframe, please be patient as shipping times are an estimate and may vary based on your location. Then I get an email that you cancelled my order: Dear Valued Customer, Saturday morning, Garmin.com experienced a pricing error that affected some items on the site and your order has been cancelled. We apologize for this inconvenience. As a valued customer, your business is very important to us. It's our hope to be given the opportunity to serve you again as a Garmin customer. Garmin I can understand that you may have made a mistake but most companies accept that error and honor its commitments. You should honor yours. Ed Hamilton
Category Or Device: RV 760
Problem Description: I ordered the RV760 on your website and received an acknowledgement: Order Grand Total: $245.81 USD Received at: June 15, 2013 7:57:38 AM CDT Order #: 101119734606 Quantity Price Each RV 760LMT 010-01168-00 1 $219.99 USD $399.99 USD Save $180.00 Subtotal $219.99 USD Shipping $8.00 USD Estimated Tax $17.82 USD Order Total $245.81 USD Delivery Message Most deliveries will arrive within 2-5 business days of order receipt however, it can sometimes take longer. If your order does not arrive within this timeframe, please be patient as shipping times are an estimate and may vary based on your location. Then I get an email that you cancelled my order: Dear Valued Customer, Saturday morning, Garmin.com experienced a pricing error that affected some items on the site and your order has been cancelled. We apologize for this inconvenience. As a valued customer, your business is very important to us. It's our hope to be given the opportunity to serve you again as a Garmin customer. Garmin I can understand that you may have made a mistake but most companies accept that error and honor its commitments. You should honor yours. Ed Hamilton
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