Forum Discussion
johnvb
Jun 19, 2013Explorer
Got an official apology email from Garmin yesterday:
"Dear Valued Customer,
We made a mistake, and we owe you an explanation and an apology. You recently placed an order on a day when prices were displaying incorrectly on our website. We canceled your order when we realized there was a problem with our pricing.
We understand how frustrating this must have been. We're sorry for canceling your order. We would like to make it right by placing your order again, just as if it was never canceled.
We regret the mix-up and hope you enjoy the products that you will receive. To review your order, sign in to your account. If you do not want to have the order placed again, please email websales@garmin.com or call 1-800-800-1020.
Garmin"
So it looks like they are making things right for everyone. I think the Sunday morning cancellation thing was one of those "OH NO!" panic moments where they pulled the plug until someone higher up could make a decision on what to do.
"Dear Valued Customer,
We made a mistake, and we owe you an explanation and an apology. You recently placed an order on a day when prices were displaying incorrectly on our website. We canceled your order when we realized there was a problem with our pricing.
We understand how frustrating this must have been. We're sorry for canceling your order. We would like to make it right by placing your order again, just as if it was never canceled.
We regret the mix-up and hope you enjoy the products that you will receive. To review your order, sign in to your account. If you do not want to have the order placed again, please email websales@garmin.com or call 1-800-800-1020.
Garmin"
So it looks like they are making things right for everyone. I think the Sunday morning cancellation thing was one of those "OH NO!" panic moments where they pulled the plug until someone higher up could make a decision on what to do.
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