Kiwi_too wrote:
johnvb wrote:
Got an official apology email from Garmin yesterday:
"Dear Valued Customer,
We made a mistake, and we owe you an explanation and an apology. You recently placed an order on a day when prices were displaying incorrectly on our website. We canceled your order when we realized there was a problem with our pricing.
We understand how frustrating this must have been. We're sorry for canceling your order. We would like to make it right by placing your order again, just as if it was never canceled.
We regret the mix-up and hope you enjoy the products that you will receive. To review your order, sign in to your account. If you do not want to have the order placed again, please email websales@garmin.com or call 1-800-800-1020.
Garmin"
So it looks like they are making things right for everyone. I think the Sunday morning cancellation thing was one of those "OH NO!" panic moments where they pulled the plug until someone higher up could make a decision on what to do.
That is great. Can you tell if the apology was globally generated or was it a specific reply to your complaint. If it is a globally generated than I am impressed as then they would be automatically contacting ALL in this situation and trying to make it right. I suspect they are only responding to those that complained, to minimize loss.
Glad you are getting yours at the discount price. Mine will come at full; price, because I did not get an order in on time.
I never sent in a complaint email, only called CS via land line on Monday (so maybe still a specific reply, don't know). In fact the email gave me pause, as I had already been given a reorder.
