jrclark wrote:
Personally, I am glad I am retired and no longer working in the business world which seems to be becoming more and more incompetent.
The business world as a whole is not becoming more and more incompetent. Just Camping World. Just read all the problems people have when dealing with any aspect of the Camping World empire. From disastrous experiences either buying or servicing a RV, bombarding customers with junk mail asking to renew years before an expiration date, correctly accruing bonus points as promised on their loyalty credit card, to employees showing outright contempt towards their customer, Camping Wold continues to baffle many people with their practices.
I have tried to support Camping World. I just can't anymore. I can find the same products cheaper from other vendors, both on line and in store, and often with free shipping. The times I have been to their retail store close to me, I have always had a miserable customer experience. I initially found Mr. Lemmonis's attempt to correct faults refreshing, as it is quite rare for that high level management to get involved. However, his involvement is merely lip service, and any questioning of that lip service brings curt, defensive responses.
The Camping World empire has no regard for its customer, except what money that customer can bring to the table, and Camping World is ruthless is separating a customer from his money. They have no desire to build a long, equally prosperous relationship with their customers. The phrase, "Enter at your own risk," certainly applies to any interaction one has with Camping World.