GOODSAM TRAVEL GUIDE
I recently ordered the 2015 edition.
Received an e-mail on Nov. 26 that it had shipped, however nothing has changed on the order status since then.(a week later)
I called customer service and was informed that CW doesn't actually receive them but they are shipped by the producer, however not until they have pallet full, to go bulk. CS person also volunteered that some customers that had ordered the 2014 edition had never received them for that reason.
This is the time of year people are planning future trips and want to use the guide.
this may be a good way to keep costs down, but not a good way to keep customers.
it might be wise to put something along with the listing to explain the shipping process.
also would be better to ship two or three times a month no matter if a full pallet or not.
Milt
Received an e-mail on Nov. 26 that it had shipped, however nothing has changed on the order status since then.(a week later)
I called customer service and was informed that CW doesn't actually receive them but they are shipped by the producer, however not until they have pallet full, to go bulk. CS person also volunteered that some customers that had ordered the 2014 edition had never received them for that reason.
This is the time of year people are planning future trips and want to use the guide.
this may be a good way to keep costs down, but not a good way to keep customers.
it might be wise to put something along with the listing to explain the shipping process.
also would be better to ship two or three times a month no matter if a full pallet or not.
Milt
