Forum Discussion

Travelin2's avatar
Travelin2
Explorer
Jul 01, 2017

How can I get rid of Webroot?

I bought an HP laptop from Best Buy a couple years ago. They installed Webroot AV on it. (which they charged me for). I decided to use Windows Defender so I uninstalled Webroot. The name dropped off the uninstall list but it is still in my computer and every time I restart my computer it won't let me proceed without choosing to allow or disallow it to run. Does anytone know the secret for removing all of Webroot? When someone makes a program that won't allow it's removal, I have to wonder what other ulterior motives they have for it concerning my computer.

I went back to BestBuy and they wanted $150 to remove it and they are the ones that charged me to install it. That Geek squad thing is a joke.
  • downtheroad's avatar
    downtheroad
    Explorer
    Jul 01, 2017
    If you created an account with webroot....try this:

    Do you have access to the MyWebroot Account Console? If you do, you might try logging in there and deactivating the computer.

    Go to PC Security tab
    Click on the computer if it is listed
    Go to Advanced Options tab
    Click Deactivate Computer.

    Then restart your computer...

    Let me know if this helped or worked.

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