Just so you are aware
Went to the Valencia store, drove 35 miles there, 70 roundtrip to buy a scan gauge. Counterman said they are out but will have them in four hours. I told him that's too long a drive, he said ok. I sai...
Forum Discussion
I don't understand people "making excuses" for bad customer service for any store or business. We as clients, buyers, customers who can keep those shops in business should not and do not have to put up with it. Especially now that online shopping is prevalent. And I wonder why that is... Brick and mortar businesses with bad customer service are shooting themselves in the foot, and then wonder why - and whine that - people would rather buy online.
As I've said in my earlier post, I would rather support a local store, but if the customer service lacks, I will not return. Same with restaurants, no matter how good the food is... if the service is not good, I will not return. I can make a good meal at home... If I go out and pay good money to dine, I expect good food and good service, it's a package deal. Same with stores, I can order something online, but if I go out to a store and pay a little more for the same item, I expect the store to provide me with something I cannot get online... good customer service and the opportunity to see, touch and browse the store, good customer service being the most important. When businesses start realizing this again, consumers will start buying locally again and keep them in business. Pretty simple.
The more we condone shoddy service by making excuses the more this will happen, and the more stores will close due to unhappy customers. These excuses (they're young, they don't know, they're not experienced, etc.) are bad excuses. That's their job. The corporations should ensure they are properly trained because their employees are just as important to the sale as the products they sell, if not more so, since it is the experience a customer has that decides if they will return.
And for those of you being sarcastic and going from one extreme to the other and implying that free shipping was the only other option, get real. It's the lack of attempt to keep the customer that is the point here; An offer to ship at cost, a future discount, something to make the customer happy TO MAKE THEM WANT TO RETURN. Perhaps they may lose a little on this sale, but now they've lost potentially a lot of future sales if this customer never comes back, just like I've made the decision not to go back to this same store for the same reason, bad customer service.
Rant over :-)
As I've said in my earlier post, I would rather support a local store, but if the customer service lacks, I will not return. Same with restaurants, no matter how good the food is... if the service is not good, I will not return. I can make a good meal at home... If I go out and pay good money to dine, I expect good food and good service, it's a package deal. Same with stores, I can order something online, but if I go out to a store and pay a little more for the same item, I expect the store to provide me with something I cannot get online... good customer service and the opportunity to see, touch and browse the store, good customer service being the most important. When businesses start realizing this again, consumers will start buying locally again and keep them in business. Pretty simple.
The more we condone shoddy service by making excuses the more this will happen, and the more stores will close due to unhappy customers. These excuses (they're young, they don't know, they're not experienced, etc.) are bad excuses. That's their job. The corporations should ensure they are properly trained because their employees are just as important to the sale as the products they sell, if not more so, since it is the experience a customer has that decides if they will return.
And for those of you being sarcastic and going from one extreme to the other and implying that free shipping was the only other option, get real. It's the lack of attempt to keep the customer that is the point here; An offer to ship at cost, a future discount, something to make the customer happy TO MAKE THEM WANT TO RETURN. Perhaps they may lose a little on this sale, but now they've lost potentially a lot of future sales if this customer never comes back, just like I've made the decision not to go back to this same store for the same reason, bad customer service.
Rant over :-)
