Just Switched from Verizon to T-Mobile
I’ve been a satisfied Verizon Wireless customer for many years. However, lately I’ve had trouble calling out during the early morning hours; then, after a while, everything would return to normal. Bei...
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The main reason we quit Verizon ... no customer service AND over-billing. We went into the Verizon store and complained about over-billing for a 'Hotspot' which we did not have. The Verizon store said 'Call Verizon, but the store does not handle anything but sales and connection.' This after numerous hours/waits on calls, and then Verizon telling us, 'We'll take it off,' but never taking it off.' Eventually, the billing got on our credit report where it remains, ignored. It's been on the CR for years and we get numerous collection threats, which we also ignore. Our credit score is so high, one tiny glitch like that means nothing.
We switched to T-Mobile years ago, and the store we went into still takes care of any issues - altho, there have been only one or two connection issues over the years which were fixed immediately. We pay $70 a month for unlimited everything, including hotspot for two phones AND good service at the store, no need to call anyone and waste hours for nothing.
We switched to T-Mobile years ago, and the store we went into still takes care of any issues - altho, there have been only one or two connection issues over the years which were fixed immediately. We pay $70 a month for unlimited everything, including hotspot for two phones AND good service at the store, no need to call anyone and waste hours for nothing.
