Kindle Fire proplem

I have tried everything you all told me and it won't get past the parental control screen.I am now on the phone with Amazon and this guy told me everything you did.Not getting any where.Amazon must have hired the old AOL help staff! All they do is read off a piece of paper.Apparently,one of the problems is I only registered one of the Kindle's when I bought them.I didn't realize I had to register each seperatetly.This is what pisses me off at these help sites.They just read off a piece of paper and if you need more help they don't know what to do.Guess I'll try taking it back to Best Buy and see if the Geek Squad can help.

RGar974417 wrote:

Bobbo wrote:
Go to this website and scroll down. Near the bottom it tells how to reset the Kindle Fire if you forgot your password.

http://www.lovemyfire.com/kindle-fire-reset-factory-defaults.html

I already went there.The problem is,when I tap 'more' the settings don't come up,the box asking for the password does.I can't seem to get past that.

You didn't scroll down far enough. You will have to go back to that website and SCROLL DOWN to see the images. It is NEAR THE BOTTOM. All that would copy for me was the text.

Forgot Your Password? Reset Your Kindle Fire!


Unfortunately, if you've forgotten your lock screen password there's only ONE way to get back into your tablet: your have to reset your Kindle Fire.

Yep, it's harsh, but Amazon's given us no other way (that I know about) to retrieve a forgotten password.

So here's what you do. Try to enter a four digit pin at least five times. Each time you enter the wrong password, it will say, "Please try again".

On the fifth incorrect attempt the following warning will come up:




Kindle Fire Reset Warning


Mini Exclamation Poin

Again, this is an important warning since doing a Kindle Fire reset to factory defaults will completely wipe out all your data! (That's why it's SO important to choose a password you'll easily remember, as explained in my article on Kindle Fire passwords.)



If you suddenly remember your password, you'll have to patiently (or not so patiently) wait until the "Wait" button finishes counting down and changes to the "Try Again" button.


If you're SURE that:
• you can't remember your password
•you didn't write it down anywhere, and
•no one else knows it to be able to remind you what it is


Then go ahead and tap "Reset".


Congratulations! You Kindle Fire has now been reset to factory defaults!

Kindle Fire Problems


Now that you're done, how about checking out some cool Kindle Fire apps or fun games to download onto your nice clean tablet?

Or, if you're having a different Kindle Fire problem be sure to check out my other resources

Just call. It's really good tech support.

RGar974417 wrote:
OK,Googled factory reset but cannot follow instructions because the onlything that comes up is the box to put the password.Now what?

Did you follow the whole procedure? You need to enter the wrong password FIVE times before it will offer to let you reset the tablet. The reset will wipe out all of your data and remove your account.

Bobbo wrote:
Go to this website and scroll down. Near the bottom it tells how to reset the Kindle Fire if you forgot your password.

http://www.lovemyfire.com/kindle-fire-reset-factory-defaults.html

I already went there.The problem is,when I tap 'more' the settings don't come up,the box asking for the password does.I can't seem to get past that.

call Amazon at 866-321-8851

Go to this website and scroll down. Near the bottom it tells how to reset the Kindle Fire if you forgot your password.

http://www.lovemyfire.com/kindle-fire-reset-factory-defaults.html

OK,Googled factory reset but cannot follow instructions because the onlything that comes up is the box to put the password.Now what?