doxielvr wrote:
My tablet is the Best Buy brand Insignia android ice cream sandwich. Please tell me where on my computer do I find the settings and mode for authentication method for the tablet? I did a search on Google for this problem and a lot of folks had a similar problem and were told they needed a separate wifi router. The light on the front of my Comcast SMC router for wifi is not lite. Does that mean it's available but not connected? My last resort is to call Comcast but I don't think they have an 800 # anymore. The tech told me I'd have to pay for calls to them for help!
Are you able to test your wifi connection with any other wifi device - laptop, wifi capable cell phone, smart TV? Perhaps a friend or neighbor's laptop? If the light is not on the router for wifi that may mean that there is no wifi connection coming through. The authentication should be simple - an Android tablet should find the router when scanning for a wifi signal. If there is a password for the wifi connection, a screen on the tablet should come up and ask for the password - once input the connection should be made. This is basic and not specific to Comcast. Since your Comcast service is new, it may not have been set up for wifi at all or maybe not set up correctly. And they should not be asking you for money for customer tech service over the telephone! Suggest to them that if this is hoe they treat a new customer you will be contacting Fios to return and put their service back into your house. If all else fails and you are staying with Comcast, you should be able to pick up a wifi router that will plug into Comcast's router through a wired network connection for about $40. (Walmart). Follow the manual for the wifi router and it will step you through installation and connection.
