doxielvr wrote:
A little more detail.......after seeing the authentication problem when trying to connect by using the ssid and the network security key...I've turned off the tablet and reset. Turned it back on and now I have a new screen that is similar to a phone dial, with the #1-0 and the abc's. There is an OK button at the bottom and at top it wants me to type something in. I took the tablet to Best Buy for help and the geek told me I needed to punch in 4 numbers for the secure password. I have no idea what numbers I need. The info I have when I set it up does not include 4 numbers. Comcast rep. told me I need to get that into the tablet before she can help me to connect. Sorry this is not a quick reply! Any ideas, please.
Have your Comcast rep walk you through DISABLING the Wifi security. They will need to have you log into the Router and go through some screens in order to temporarily disable the WPS security.
THEN attempt to connect your Tablet.
This should allow your Tablet connect since the WiFi is now open.
Once you have that working then you can attempt to set the WiFi to secure and use the WPS button on the top of the Router...
The problem is your Table just may not play well with WPS and you may need to use a less secure method.
Your COMCAST REP IS SUPPOSED TO HELP YOU DO THIS. MAKE THEM HELP YOU or tell them you are canceling your account.... This is really stupid that the home owner has to do this alone.
