Online Order Problem-Wrong item received
I have a problem with my order for two white Fan-Tanstic 6600 Upgrade Kits. I received one 6600 white upgrade kit. The box had been opened and re-taped. It contained loose parts (lift arm?, remote with batteries installed, package of two batteries), no parts list, instructions that don't mention how to install the rain sensor, and a blank warranty card dated Aug 23, 2007.
Instead of a second 6600 kit I received an off-white 5000 RBT upgrade kit. Seems like it would be hard to make a mistake like that; the boxes are even different sizes.
I phoned customer service and was told a return label would be mailed to me and when Camping World received them they would ship new ones. If I wanted them sooner, I would be charged for two more kits and credited when the wrong ones were received back.
I wanted to install these right away. Based on the time it took to get this it looks like about a month before I might get the right ones.
It seems to me the replacements should be sent immediately without charge. It was Camping world’s error, not mine. Camping World has my name address and credit card information. If they don’t get the returns in a timely manner, they could charge me then.
Instead of a second 6600 kit I received an off-white 5000 RBT upgrade kit. Seems like it would be hard to make a mistake like that; the boxes are even different sizes.
I phoned customer service and was told a return label would be mailed to me and when Camping World received them they would ship new ones. If I wanted them sooner, I would be charged for two more kits and credited when the wrong ones were received back.
I wanted to install these right away. Based on the time it took to get this it looks like about a month before I might get the right ones.
It seems to me the replacements should be sent immediately without charge. It was Camping world’s error, not mine. Camping World has my name address and credit card information. If they don’t get the returns in a timely manner, they could charge me then.
