Overcharge really tears it for me !

thestoloffs wrote:
I've been a loyal supporter of CW & Good Sam; in fact, we'd had great service from the Brownsville, MI location and from the ESP -- but I can't defend them anymore!

I sent the following to both CW Customer Service & mlemonis@campingworld.com:

"As a loyal Good Sam member & Camping World customer, I’m writing you to intervene in this issue.

In July, I received a mailing about CW’s introduction of the SmartPlug electrical system products. I had been anxiously awaiting this quality product, and when I saw that CW was carrying the combination Power Inlet and 30 Amp RV cordset, I placed my order on July 20th (#12558172).

When I received the kit drop-shipped from the manufacturer a few days later, I was pleased – until a few weeks later, when my friend looked on the CW site and found that the combination set sold for $295.99 – and that the two parts individually sold for $242.98 (a difference of $53.01) !! (See attached screenshot)

Why is this pricing backwards? I would expect that the combination set would be less costly than the individual parts, and hereby request a refund of the overcharge of $56.19 (53.01 + 6% sales tax charged) – per the “Campingworld.com Promise” of “Satisfaction Guaranteed”.

Sincerely,"

I've just received the following response from CW Customer Service:

"Thank you for contacting Camping World. We apologize for the inconvenience. Per our price guarantee, If an item you purchase from us goes on sale within 14 days from date of purchase, we will issue a merchandise certificate for the difference. Unfortunately, we would not be able to credit you back the difference in the two items."

They're just not getting it: the issue is not that an item went on sale after I purchased it; rather, it's that the combination kit is STILL priced at $53.01 HIGHER than buying the two component parts separately!

This wasn't a sale price, it's the standard listed prices for the three items! :h

And, no response from Marcus, himself.

No wonder there are so many "Guaranteed Unsatisfied" folks posting in this forum.

thestoloffs wrote:
To those who have said (paraphrasing), "Too bad. You should have read closer", you're missing my point.

Most people who are changing from the standard Marinco "Park Power" fixtures to SmartPlug will require both the Cord set and Power Inlet, so they are more likely to buy the combined set item.

Therefore, to price that item significantly higher (~20%) than the individual items is either a significant error or is predatory pricing to take advantage of human nature.

If it's their error, then I'm giving them a chance to correct it and make it right.
If it's intentional pricing, however, then I'll shame them for their predation.

Elizabeth, you're getting the benefit of the doubt. I'll wait for your response before posting further.

Old-Biscuit wrote:
So HOW was the issue settled??

You state they acknowledged that they do have unusual pricing....was that what you needed. An acknowledgement?

thestoloffs wrote:

Old-Biscuit wrote:
So HOW was the issue settled??

You state they acknowledged that they do have unusual pricing....was that what you needed. An acknowledgement?

If you check CW's site today, the price on the combination cordset & inlet has been repriced to be lower than the two parts individually. You can draw whatever inference you like from that fact.

Again, all I'll say is that I'm satisfied with their settlement; I consider anything else to be between CW & me as a personal matter. In my original post, I merely stated a figure because I was quoting my original communication with them verbatim.