Good Sam Care Team wrote:
Hello tracyb-oh, I am sorry to hear about your delivery issue. If you can send me a private message with your contact information and if you feel comfortable enough, your tracking number, I would be happy to forward that to our executive desk and see if they can help you while the call centers computers are being upgraded. Thank you... Rudy, Camping World response team member.
THEN AFTER 'tracyb-oh' provides info THIS.......
Good Sam Care Team wrote:
Thank you for your information Tracyb-oh. I have sent that over to the executive desk for investigation and follow up. Have a good night. Rudy...Camping world response team member.
Followed up by THIS...........
Good Sam Care Team wrote:
tracyb-oh,
Thank you four your time and post. At this time, we are in the process of upgrading our order processing system. The upgrade is scheduled for completion by May 18th 2015. Unfortunately, during this time, we will be unable to access orders, provide information or address order concerns. We would like to apologize for any inconvenience this has caused you. Please call 1-800-626-5944 next week at your earliest convenience, once the upgrade has been completed,so that we may assist you. Thank you for your patience and understanding.
Thank you,
Mark
Marcus' Rapid Response Team
[email protected]
Got to love the Catch 22.
We'd like to help but can't help but would if we could but you'll need to do more follow up later when we might be able to help.
