TechWriter wrote:
joeburnes wrote:
Do you know WHY Dish won't let you have 2 hoppers (or, as you say, a 612 with a hopper)? To me, that makes no sense. What do they care as long as you're paying them for the service?
You can have multiple Hoppers on the same account . . . as long as they're original Hoppers (1st gen) or Hoppers with Sling (2nd gen). However, you can only have one Hopper 3 (3rd gen).
However, other than the VIP 211 or Wally, DISH does not want customers with 1st or 2nd gen Hoppers to use any other VIP receiver on the account. With 3rd gen Hoppers, you can only use a single Hopper 3, nothing else.
Doesn't matter if it makes no sense to you . . . that's the way it is.
If they are ok with having multiple 2nd gen hoppers on the same account then they are going to have to be ok with me having one in my house and one in my RV. Doesn't matter if it makes sense to THEM or not...that's just the way THIS customer wants it. Unless of course they WANT me to drop them. Too many companies these days take the attitude you described. The fact that you can explain in 2 sentences that they will allow you to do so in your home but not in your RV (but aren't willing to give a valid reason why) simply shows how out of touch they are with what customer service truly is about. They are already halfway out the door with me when they force me to call Dish Outdoors just to even be able to discuss RVs. They treat RVs as if it is beneath them so they farm that amount of business out to a retailer. But like Dutch said, they are more than happy to charge you the monthly connection fees for the equipment you buy. The way I see it, they have a choice. They can work with a customer spending $150 a month (that has done so for nearly a decade) and actually start making even more a month, or they can lose me to DirectTV or other methods. For me, life is too short to do business with companies that treat you like they don't care if you are with them or not.
