I would like to offer my assistance should you require any additional help. It appears you have temporarily solved the problem, but I’d like to make sure it’s resolved completely. Low battery on the device can sometimes cause connectivity issues to PCs, as each new OS/Hardware combo continues to limit power supplied to the USB port to conserve battery life. I’ve linked our support page with the relevant contact information should you not already have that information in front of you. Please let me know if I can be of any additional assistance.
Tech Support please click hereRand McSam