Forum Discussion

derh20's avatar
derh20
Explorer
Jan 17, 2017

Ready to give up on DirectTV

we have DirectTV at home and decided to go with them for our MH. We choose a King Quest satellite dish. we travel a couple times per year, generally for a couple months each. Initially, it took us hours on the phone with DirectTV to get things working. We got it working for day or two and then it we get the 771 problem. we seem to get things working from time to time, but now we are at our whits end. Dealing with them is a nightmare. After hours on the phone, getting transferred several times, we gave up. QUESTION: Does anyone have better luck with customer service with Dish?
  • Bill_Satellite's avatar
    Bill_Satellite
    Explorer II
    Jan 17, 2017
    DTV has nothing what-so-ever to do with an RV antenna. If that's the route you chose then your support would be from the antenna manufacturer. In this case King Dome (King Controls). Don't blame DTV for the failure of the antenna you bought. If you use a DTV antenna connected to a DTV receiver you will not have any problems.
    I assume you know that you cannot get ANY DirecTV HD programming from the Quest (any dome). Are you sure you are only selecting SD channels? Have you changed the receiver setup to show both HD and SD channels? If not, this is likely your first problem. With a 2nd assupmtion here, I assume you are not trying to get local Networks (ABC, NBC, ect.) after you have driven away from your home area. These channels are only available within a few hundred miles of home.
    Please, a few more details.

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