Returning CW.com ordered materials

As I read all of the complaints about CW customer care, the common thread seems to be, "I talked to so and so, and he promised to call back but never did." It seems to me that CW could stop the vast majority of the complaints by assigning a case number to any customer problem and assign an account executive to be responsible for follow-up and resolution. Business used to be done that way, but most companies have abandoned the practice.

It reminds me of the story my brother told about the company he worked for. They called in a consulting firm which polled the employees about what constitutes customer service. The older employees all said things like "go the extra mile," "make sure the customer is satisfied." The younger employees mostly said, "Do whatever it takes to make the customer go away." Sounds a lot like, "I'll take your information and call you back." BINGO: "got rid of the customer...for now. If I ignore him, maybe he will call back on my day off and become someone else's problem."

GMandJM - unfortunately the CW store in Fife would not do any credit/nor accept any items ordered online; seaeagle2 - I still have the item, I just want to return it but the only paperwork in the box other than the manual is a shipping receipt that states what it is and where it's going to, no info on where/or what company this came from. Unlike other online stores (Amazon,etc) that include return info/paperwork with the material.

Fortunately, since posting this Tom from the Good Sam Care Team has contacted me and have assisted me with my problem. I will soon be returning the item and hopefully get credit for the charge. This is the second time I have posted a problem here that the Good Sam Care Team has taken care of the problem successfully. Kudos to the team!!!!

They don't just do a credit back to your credit card, like Target or BestBuy does on a return of an item purchased from them on line? (And then you get a return receipt)

If not, then I can definitely see your point in not doing it that way.

GMandJM wrote:
Seems like the CW in Fife could have / should have offered to process your return while you were there and they found that it couldn't be installed.

That might have created a worst circumstance scenario, you no longer have the camera because CW took it, they can't figure out how to give you a refund, now you don't have a refund or a camera, just sayin.....

Seems like the CW in Fife could have / should have offered to process your return while you were there and they found that it couldn't be installed.

Thank you for the information RES1749,

I apologize that no one will return your calls as discussed. I am going to discuss this with Tammy and get back to you shortly.

Sincerely,
Tom

You know Tom, the reason why I'm posting this is that I can't get anything from Customer Service. I've been calling since Friday last week - first lady (Brittany) I got on the phone told me I would get a call from UPS???. They just delivered the item to me, I didn't order it from them. Last Tue, I called (after staying on line for 20 min)and Tammy answered and told me she will call me back when she get any instructions from another department. She never did call back that day so I called again Wed, and she again answered the phone. Apparently, she forgot that I talked to her and couldn't even remember she promised to call me back. I have to again repeat what my problem was and ask for a solution - she again told me she will get the info and call me back. So, do I have to call her again and repeat the process of getting a call back???

Hello RES1749,
I am sorry that your are struggling getting your return processed. The quickest way to get an online return processed would be to contact Customer Service at 800-626-3636.

Thanks,
Tom

The CW web site has a section on how to return items. I think this is the link

http://www.campingworld.com/info/satisfaction/