I bought a Samsung A10e about a year or more ago. It has a Google icon on the start page among other ICONS. When I punch up Google to search web, I type in the name of a search in the bar - Like Tampa Rays score - it goes to the Rays page and I find it. It's always searched and found what I typed ... until today.Today, I type in a name - as always - hit search, and it kicks me back to the home screen ... I type in a search again - in the Google bar ... punch search, and it kicks back to the home screen again. I'm not sure if I accidentally pushed a setting icon at some point, but can't find anything that resembles a fix button.I restarted it twice - same thing -- Clueless??

I have an iPhone, but regardless, you should be able to just bring up Google home page in your web browser and save it to your home screen.... effectively creating a new Google icon. Then just delete the old non-functioning one.

I can't get my web browser to browse ... when I type in a web address, hit search, it opens to the same page again - the screen page where the ICONS live.I tried it on several home pages - dot coms - that I know are active. Guess I'll putter around with it and see if something got glitched at the last update - which T-Mobile forces on us. It works fine, get an update, doesn't work fine anymore. Or will run down to the T-Mobile store and have them fix it. Probably want me to buy a new one -- this one, not even two years old. :(

Go to the "settings" app and open. Come down to "General Management" and open. Come down to "Reset" and open. Come down to "Reset all settings" open and click on "Reset Settings".As a last resort if the above doesn't work come down to the "Reset" and open again. This time go to "Factory data reset" open and come down to the "RESET" button. CAUTION THIS WILL RESET YOUR PHONE TO FACTORY NEW CONDITION, you will loose all downloaded settings and apps.

lryrob9301 wrote:Go to the "settings" app and open. Come down to "General Management" and open. Come down to "Reset" and open. Come down to "Reset all settings" open and click on "Reset Settings".As a last resort if the above doesn't work come down to the "Reset" and open again. This time go to "Factory data reset" open and come down to the "RESET" button. CAUTION THIS WILL RESET YOUR PHONE TO FACTORY NEW CONDITION, you will loose all downloaded settings and apps.Thanks, I'll do that. I don't have many apps - I use this as a voice phone and some text, occasionally a camera. I don't sync anything else. So, not much lost anyway.

One little question remains ... do you have any 'data' available now in your plan? Sounds to me like you may not if you can't get anything on the Internet. Need to check with your cellular service provider to find out if you don't know ... telephone service is separate from Internet data ...

Samsung Phone | Good Sam Community

monkey44
Nomad II
Aug 19, 2021
I cleared it ... restarted it, didn't help. Shut it down completely, left it off for an hour. Turned it on, back to normal ... guess it wasn't feeling perky today.

Thanks for all the advice - everyone.

Mr.W - Yes, I know - all are apps - but I only use what came on the phone - I don't add any, don't download any, and I don't sync with any other devices. Just use it minimally - some web searches ... don't bank on it, don't open any messages I don't know the person, don't even answer it often, I let it go to message and call back if I know the person. It's more a keep in touch and an emergency device. I still use my laptop for every thing, generally.
TurnThePage
Explorer
Aug 19, 2021
Those are the kind of issues that drive me to add redundancy, in this case it would be adding an alternative browser. Hate to get stuck somewhere, needing data, and your "app" won't work.
Cloud_Dancer
Explorer II
Aug 29, 2021
I'm gonna take a sledge hammer to my android system Samsung phone,...and try a Apple I-phone 11
wa8yxm
Explorer III
Aug 29, 2021
I suspect the problem was with your cellular carrier not the phone.
This I know... I"m way happier with my Samsungs over the years than I ever would be with an IOS device..

For example. Hotspotting can be a real pain with IOS super easy with Android.
thestoloffs
Explorer
Aug 30, 2021
Also, you might have received a system update from Samsung; my A20e's just got an "Android 11 - One UI 3 upgrade" which updated my Google app as well as many others.

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