Forum Discussion
camperforlife
Apr 01, 2014Explorer
Update from the OP. Dell has amazed me. They have contacted me a couple times wanting to close my service ticket and I've told them that they still didn't have the solid state drive set up correctly and I wasn't willing to waste any more time with their service techs in the office or on the phone. I told them I was about ready to cut my loss and move on to another brand system.
I received an email Friday that they had put in a request for a complete system replacement and it would be either approved or denied within 3 working days. Late today I received word that it was approved and delivery would be by next Monday & was provided a link to the build sheet.
While I'm not letting Dell completely off the hook because the whole service experience was a disaster, they have stepped up to correct their errors.
I received an email Friday that they had put in a request for a complete system replacement and it would be either approved or denied within 3 working days. Late today I received word that it was approved and delivery would be by next Monday & was provided a link to the build sheet.
While I'm not letting Dell completely off the hook because the whole service experience was a disaster, they have stepped up to correct their errors.
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