Trouble trying to tap and pay
Here are some things you can try when experiencing tap and pay issues:
-Verify that NFC is enabled on your phone.
-Make sure the back of your phone is against the terminal.
-Ask the merchant to ensure that the terminal is turned on and working properly.
-You may need to tap your device to the terminal again.
-If prompted for a PIN at the terminal, enter your Wallet PIN.
-You'll need a network connection once a day to tap and pay and to enter your Wallet PIN before each purchase if you've set a timeout.
-If tap was unsuccessful, your payment card or Wallet Balance will not be used.
-Please ensure that your payment card is not expired.