If your in The east depending on where you , are they haven't a clue thinking your a house not a RV .. "service " can't change your antenna for free as they state. My bet is What they want to do is put you on the eastern satellites requiring a different sat lnb pattern.using A replacement land line dish. Are you near a town that has switched to the eastern birds and using that address? Ask for the RV department when you call or call a tech support line. Your chance of finding someone who gets it will go up
