We had to get a new Tracfone (3G version) a year ago because AT&T was shutting down it 2G network and our old phone would no longer work every place it did before. I bought the new phone at Walmart (was unaware last year that they would provide you with a free phone) and think I called them via Skype to get the new phone switched over.
We have all the Canadian numbers we call set up with 1-800 numbers in Tracfone's frequent numbers list and that worked for us all this last winter. We didn't use the international access number so don't know if that would have worked or not for us. Perhaps try the frequent number list and see if that works?
