Thanks thus far to everyone for their input but in a nutshell we have the problem we never had with the old phone for years, and hubby needs to talk to someone at tracfone that can tell him how to get it resolved or either reactivate the darn thing from scratch, assuming this isn't a bad phone they sent!!
Gene&Ginny = thanks for that Executive Resolutions number in Fla. I will call that tomorrow myself from here in Canada and find out if we can get any further forwards.
FYI: My hubby, has a prepaid cell at $100/year in Canada with a local provider, and every year he ends up carrying over $66+ from the previous year. He hardly uses the thing but needs one for ease now and then. Neither one of us are great users of phones or technology except when necessary. So Verizon or any of the others for him aren't really an option. Tracfone worked well for calling Canada till they changed out the phone 4 months ago - we just need someone to get it resolved one way or another before we don't renew and lose all our carry forward minutes.
Thanks again to all for your useful suggestions.
