Tracfone Upgrade Won't Allow International Dialling
We've had a tracfone for many years. Not the best phone with echo sometimes and delayed talking but nonetheless did the job perfect for us being Canadians with trips back and forth to the USA throughout the year. Add on minutesfor a hundred bucks before expiration each year and everything was fine. Could call across the USA, dial the international calling number first and call onwards to the UK or Canada etc.
Last year in Oct/Nov 2016, Tracfone said we needed to upgrade our phone due to changing technology to a newer version phone and they accordingly mailed us a Samsung Flip phone free of charge. We had a terrible, terrible time over a week to get this new phone reactivated and be able to dial out to Canada, but nonetheless with a landline in one hand to talk to them on, and new tracfone in other were able to get it "finally" after several days and call backs set up and working at least a handful of times before leaving back for Canada.
Hubby has just gone back down to Florida yesterday, and only has the tracfone and no other type of phone readily available and whilst it says we have 1183 minutes and 84 days to expiry, and he can call his USA phone buddies, he can't call me here in Canada from it (he can receive calls from me on it however). When he dials the international dial number and then tries the 1 - xxx - xxxx it comes up with a message saying "Not enough funds".
I have called Tracfone technical support (sounds like I am going through to a far east country somewhere!!) and they insist he has to call them from a different phone with tracfone with him to trouble shoot.
Off to Walmart (where we buy our top up cards) today, poor guy spent an hour on phone with tracfone trying to resolve and to no avail. Initially the first time he called the first rep said "we don't have international dialling", he called back and spoke to someone else who agreed we indeed do have international calling.
Please can anyone here help us with a phone number/contact name who knows what they are doing, to get this resolved without all this hassle. Or what was done to your phone to finally get it resolved for international dialling. It's really worked well for our needs for years, just switching it on as and when we go in to the USA whether for a day, week, month or longer.
Thanks a million, as I'd hate to lose our carry over minutes by not renewing due to this to find out after the fact there was and I'm sure there is an "easy fix".
Walgreens not interested in assisting, saying "we only sell the cards". So frustrating not having a front store with Tracfone.
Last year in Oct/Nov 2016, Tracfone said we needed to upgrade our phone due to changing technology to a newer version phone and they accordingly mailed us a Samsung Flip phone free of charge. We had a terrible, terrible time over a week to get this new phone reactivated and be able to dial out to Canada, but nonetheless with a landline in one hand to talk to them on, and new tracfone in other were able to get it "finally" after several days and call backs set up and working at least a handful of times before leaving back for Canada.
Hubby has just gone back down to Florida yesterday, and only has the tracfone and no other type of phone readily available and whilst it says we have 1183 minutes and 84 days to expiry, and he can call his USA phone buddies, he can't call me here in Canada from it (he can receive calls from me on it however). When he dials the international dial number and then tries the 1 - xxx - xxxx it comes up with a message saying "Not enough funds".
I have called Tracfone technical support (sounds like I am going through to a far east country somewhere!!) and they insist he has to call them from a different phone with tracfone with him to trouble shoot.
Off to Walmart (where we buy our top up cards) today, poor guy spent an hour on phone with tracfone trying to resolve and to no avail. Initially the first time he called the first rep said "we don't have international dialling", he called back and spoke to someone else who agreed we indeed do have international calling.
Please can anyone here help us with a phone number/contact name who knows what they are doing, to get this resolved without all this hassle. Or what was done to your phone to finally get it resolved for international dialling. It's really worked well for our needs for years, just switching it on as and when we go in to the USA whether for a day, week, month or longer.
Thanks a million, as I'd hate to lose our carry over minutes by not renewing due to this to find out after the fact there was and I'm sure there is an "easy fix".
Walgreens not interested in assisting, saying "we only sell the cards". So frustrating not having a front store with Tracfone.
