Troubleshoot Vip211k and Dish 1000.4 antenna

I have a Vip211k receiver and a Dish HD 1000.4 antenna that we will be using while camping. We have spent countless hours trying to get set up and still cannot get a signal - can't even get off step number 2!! We are confused as to how many cables should actually be coming off the antenna, and then they must be connected to a splicer in order to only have 1 coaxial hooked up to the receiver?? We are so frustrated, and every time I call Dish Customer Service, I get someone who has a hard time speaking English and always sounds like she's eating food while trying to talk to me. It looks like maybe the antenna and receiver are not communicating with each other, but we are so frustrated we're ready to just smash the whole system and forget about it. Any help will be greatly appreciated!!