When I said the cable system is regulated by Federal (FCC) State or local. Local authority regulates the install of the cable itself. State may regulate all utilities (Like Gas and Electric) But the FCC regulates the transmission of signals. Yes. it's complex.. But start complaining.
If the system is not working as it should.. They need to fix it. Comcast (And I think Comcast and Spectrum may be.. related) has a rather bad satisfication rating among my online friends.. Don't know the Official ratings but Is see lots and I mean LOTS of complaints about 'em.