TV and Internet
We just had Fiber Optic cable installed in out community 1500 homes. Since then, a lot of the homes get freeze picture, and pixelation frequently. We also get WIFI on same cable ... and drop the conn...
Forum Discussion
Note from Comcast: We have fixed the issue. It was Hurricane Ian. All complants before today will be ignored. If you have issues from today, photo it an include it in your complaint. Altho' our complaints began well before the convience of Hurricane Ian. SO, unless COmcast has a crystal ball to predict the effects of Ian, it's once again full of ...it.
These issues have been happening BEFORE Ian. Ian is a convenient scapegoat and deflection of responsibility. We have a central email to our HOA community rep that collects our complaints. But that goes nowhere with Comcast. Our in-house community tech rep collects only, did not contact Comcast, just made a record. How absurd is that? We just dismissed the Tech for lack of action, and we now have a new one. We'll see what he does. But, at least we all have a record.
AS for the 'dozen homeowners", planty more than that - probably in the hundreds from a community of 1500 homes. We'll win this, but it takes Comcast forever to finally act. HOA will probably have to threaten withholding payment before Comcast acts to repair it. It's a brand new sytem, so it should work. RIght? It's not old and worn out.
It's probably not feasible to coordinate "at the same time" between our residents, but we can log individually when it happens. We have a new 'blurb' from our HOA that we should begin logging the time and photo the screen error. It's definitely community wide, not individual. We have a community social forum, so it's discussed frequently.
BTW: We only got residual wind and rain from Ian, not Hurricane force.
These issues have been happening BEFORE Ian. Ian is a convenient scapegoat and deflection of responsibility. We have a central email to our HOA community rep that collects our complaints. But that goes nowhere with Comcast. Our in-house community tech rep collects only, did not contact Comcast, just made a record. How absurd is that? We just dismissed the Tech for lack of action, and we now have a new one. We'll see what he does. But, at least we all have a record.
AS for the 'dozen homeowners", planty more than that - probably in the hundreds from a community of 1500 homes. We'll win this, but it takes Comcast forever to finally act. HOA will probably have to threaten withholding payment before Comcast acts to repair it. It's a brand new sytem, so it should work. RIght? It's not old and worn out.
It's probably not feasible to coordinate "at the same time" between our residents, but we can log individually when it happens. We have a new 'blurb' from our HOA that we should begin logging the time and photo the screen error. It's definitely community wide, not individual. We have a community social forum, so it's discussed frequently.
BTW: We only got residual wind and rain from Ian, not Hurricane force.
