covetsthesun wrote:
We have an older Uniden cordless house phone. Lately and intermittently, I'll make a call and the person on the other end cannot hear me. Usually this is preceded by a "stutter" like a digital cut out of sound. It may take 3 or 4 tries to make a good connection.
It seems to happen a few times a month. I'm wondering if it's the batteries giving out... or is it a faulty connection through VoIP with Time Warner?
And, occasionally the screen light will stay on and the phone won't work at all. I've taken the battery out for one minute and it works fine when I put the battery back in.
I don't want to spend $$ on a battery if it's TWC related. Any ideas?
cts
One of the best "cordless" phones I had was a analog 800 mhz.. Good sound, lots of distance, no problems until the base unit was struck by a close lightning hit..
The newer 2.4 ghz phones and worse yet is the "Dect" phones.. The 2.4 ghz phones are in the same frequency bands as WiFi, Bluetooth and your microwave ovens.. The "Dect" phones just don't work well at all, digital artifacts make hering the caller just about impossible.. Tried four or five different brand before finding one that somewhat worked..
As far as your issue.. Since you are not using a "POTS" line from telco your VoIP unit that your cable co provides adds additional complexity to figuring out your problem..
I would suggest that you substitute a known good old school corded phone. Disconnect the cordless phone and plug in the corded phone and see if the same issues persist.
If stutter no longer persists then the problem is your cordless phone, even though I have had problems with newer cordless phones I find it is better to replace them when they start giving trouble...
If stutter does persist with corded phone then the problem is on TWC side of things.. That could be anything from your VoIP box all the way back to TWCs closest point of access to phone co connection..
If stutter persists with a corded phone you could try rebooting the VoIP box if it is in your home (some are mounted outside of your home) to see if that clears up the problem..
Otherwise a call to TWC support may be in order..