Be very careful when trying to get help from Yahoo. Officially...Yahoo has no contact phone numbers. You are probably talking to a scammer. Be careful what info you give them. Google the phone number you dialed to see if it comes up as a phishing site number. They put you on hold then come back and ask for a little more info. Before you know it you've given them way more info than you intended. Then they tell you it's a security problem and for $99.99 they can transfer you to their security dept. to fix the problem.