Forum Discussion
1492
Oct 23, 2013Moderator
Assuming its an audio issue, not picture, I'd suggest you go into the DVD player setup menu, and make sure that the "disc audio" is set for "Dolby Digital"? Not PCM? In addition, if given a choice for Dolby Digital PCM or Stream, it depends on what is decoding the Dolby Digital 5.1 data? If it's an all in one DVD unit, than most likely its Dolby Digital PCM. If using an external 5.1 decoder, than select Dolby Digital Stream, which just passes raw data. In any case, select one or the other until you are getting 5.1 sound. You can't really hurt anything.
If your unit won't playback at all, and getting the incompatible error message with all DVDs, than you can see if there is updated firmware available for download? Burn it to CD or DVD and playback to update. Or it could be an issue with the DVD pickup laser out of alignment or defective which obviously needs servicing.
If your unit won't playback at all, and getting the incompatible error message with all DVDs, than you can see if there is updated firmware available for download? Burn it to CD or DVD and playback to update. Or it could be an issue with the DVD pickup laser out of alignment or defective which obviously needs servicing.
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