When to call DTV for locals
I wanted to change locals - first time ever - and assuming I must call to do this, I did. It was a very annoying 15 minutes. The phone is answered by a voice asking the purpose for your call. So ...
Forum Discussion
It's been 4 years since I cancelled DTV, but when I needed to call in I always said "Cancel Service." That got me through quickly to customer service reps that were empowered to do almost anything. In your case I would have told them "I want to cancel because I've been trying to change my locals and can't get anyone to help me." Guarantee they will say "I can do that for you right now" and you'll be on your way in two minutes.
