When to call DTV for locals
I wanted to change locals - first time ever - and assuming I must call to do this, I did. It was a very annoying 15 minutes. The phone is answered by a voice asking the purpose for your call. So ...
Forum Discussion
Bill & Kate wrote:
I don't know whether you are talking about Direct or Dish TV, but with Dish, we have found that using the customer service chat feature on the web page is much more efficient - no as long a wait, and the reps type English more clearly than they speak it. Since we change it often, I have made up a little text file with all the information they ask for that I can update, then cut and paste into the chat window, saving a lot of typing .....
You beat me to it. I have done the exact same thing and found chat to be much quicker and more likely to get it correct the first time.
